Support Center

How can we help
with Takewell?

Find answers to common questions about recording, audio enhancement, privacy, and subscriptions. We respond within 24 hours.

✉  Email Support
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Recording & Teleprompter

Scroll speed, text size, and getting the most out of reading your script while you record.

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Audio Enhancement

How the on-device speech enhancer works, and what it can and can't clean up.

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Privacy & Data

Your takes never leave your phone. Learn how your data is stored and protected.

Common Questions

Recording & Teleprompter
Can I adjust the scroll speed and text size?+

Yes. The teleprompter reader lets you adjust scroll speed and text size before and during a take, so you can match your natural reading pace and keep the script legible at arm's length.

Why does my export sound different from what I heard while recording?+

Takewell captures the raw, untouched microphone signal while you record, as your room sounds. The on-device speech enhancer runs afterward, in post, to remove room noise and reverb. The exported take sounds cleaner than the live monitor did while you were recording.

Can I use my own scripts?+

Yes. Write or paste any script into the Script Library, save it, and load it into the teleprompter reader whenever you're ready to record. Scripts are stored on your device.

What happens if a recording gets interrupted?+

If a call or another app interrupts your recording, Takewell stops the take and keeps whatever was captured up to that point, so you don't lose the whole take. You can review it, re-record, or trim it as needed.

Can I add captions to my videos?+

Yes. Turn on captions for any take and Takewell transcribes it on your device using Apple's on-device Speech Recognition, then lets you edit the text before it burns into the exported video. Your audio never leaves your phone, and captions are free on every tier.

Audio Enhancement
How does the audio enhancement pipeline work?+

Takewell records your raw microphone signal alongside video. After you finish a take, an on-device learned speech enhancer processes that raw audio to remove noise and reverb, then the result is leveled to a consistent, peak-safe loudness and muxed back into your video. All of this happens on your phone.

What does the enhancer handle well, and what does it not?+

It's strongest against steady, predictable problems: room noise, reverb/echo, and background hums like an air conditioner or fan. It's not designed to separate overlapping voices talking at once, and very loud, sudden transients (a door slam, a dropped object) can still come through in the cleaned take.

Can I compare the original and enhanced audio before exporting?+

Yes. After a take finishes processing, Takewell shows an A/B review screen so you can listen to the original and enhanced audio side by side before deciding to export.

Privacy & Data
Is my video or audio ever uploaded?+

No. Takewell has no cloud backend to upload to. Every take is recorded, enhanced, and stored on your device until you choose to export it to Photos. See our Privacy Policy for full details.

What data does anything Takewell-related send anywhere?+

The app itself sends nothing: no analytics, no crash reports, no account data. The only data that ever leaves your device related to Takewell is the optional waitlist form on this website. If you join it, your name (optional) and email are sent to our waitlist service so we can notify you at launch.

Subscriptions & Billing
What's the difference between free and Takewell Pro?+

Free recordings are capped at 60 seconds and carry a small watermark on export. Takewell Pro removes both limits: unlimited recording length and clean, watermark-free exports. It costs $9.99/month or $59.99/year, with a 3-day free trial on the annual plan.

How do I cancel my subscription?+

Takewell Pro uses Apple's standard subscription system (StoreKit 2), with no separate billing portal. Cancel any time via iOS Settings → your Apple ID → Subscriptions → Takewell.

I already subscribed but Pro isn't unlocked. What do I do?+

Open the paywall screen in Takewell and tap Restore Purchase. This re-checks your Apple ID's purchase history and unlocks Pro on-device. If it still doesn't unlock, email support@srstech.in.

Still need help?

Can't find what you're looking for? Send us an email and we'll get back to you within 24 hours.

✉  support@srstech.in

We respond within 24 hours · Monday – Friday